Electronics Production | April 21, 2005
Samtec no1 in customer satisfaction
Samtec was last year recognized as the connector supplier with the highest grade of satisfied customers by providing the shortest lead-times.
According to a poll made by Bishops and Asociates, where 1604 persons responded, Samtec out-polled the second ranked Phoenix Contact in customer satisfaction. The respondents had to vote on a scale one to six where six was "extremely satisfied". Samtec reached a score of 4.829. The industry average was according to Bishops 3.902 and the no2 Phoenix Contact reached a score of 4.265. The rest of the top ten list was ranked as follows: Tompeter, W.L. Gore, Weidmuller, Johnson Components, Molex, Teradyne and Kycon.